TeleApps

TSS Webmail is the official email platform used by Telesyntrix Services (TSS) staff to access their company email account online. It allows employees to send, receive, and manage work emails anytime using a browser.

To access TSS Webmail, simply log in using your assigned TSS working email address and password. Once logged in, you can view your inbox, compose messages, reply to emails, and organize your folders just like a regular email app.

TSS Webmail is used for official company communication to keep work messages professional, secure, and properly documented. Using your TSS working email ensures smoother coordination with teammates, clients, and partners, and helps protect company information.

OPS Chat is Telesyntrix Services’ internal messaging platform used for fast and organized communication between staff and operations teams. It helps ensure real-time updates, quick coordination, and smooth daily workflow.

Simply log in using your assigned work credentials and join the designated team channels or group chats. You can send messages, share updates, ask questions, and receive important announcements related to daily operations.

OPS Chat keeps everyone connected and aligned. It reduces delays, improves response time, and ensures that important operational concerns, urgent tasks, and team announcements are communicated clearly and efficiently.

Team Logger is the official time and productivity tracking tool used by Telesyntrix Services (TSS). It helps monitor work hours, task activity, and attendance to ensure accurate reporting and accountability.

To use Team Logger, log in using your assigned TSS credentials and start tracking once your shift begins. Make sure the app stays active while working so your time and activity are recorded properly for attendance and performance monitoring.

TSS uses Team Logger to ensure transparency, accurate work hour tracking, and proper payroll documentation. It also helps the team maintain productivity standards and supports fair evaluation of work performance.

The US Server Interpreter Platform is the system used by TSS interpreters to access interpreting tools, receive assignments, and support live interpreting services. It is hosted on a US-based server to ensure stable performance and secure connectivity.

You can access the platform using the login credentials provided by TSS. Make sure you have a stable internet connection and follow the required steps for sign-in, including any security verification if applicable.

Using the US Server platform ensures smooth call handling, faster connection, and reliable service quality for clients. It also supports secure communication, proper tracking of sessions, and compliance with company and client requirements.

The Canada Server (CA Server) is the interpreter platform used to access interpreting tools and handle assignments specifically connected to Canadian-based operations and clients. It provides a secure and stable system for service delivery.

You can log in to the CA Server using the credentials provided by TSS. Ensure you have a strong internet connection and follow the required login steps, including any security verification if needed.

The CA Server helps ensure smooth and reliable interpreting sessions for Canada-based clients. It supports better connection quality, secure access, and proper tracking of interpreting activities in compliance with client requirements.

IPG, or Interpreter Guide, is TSS’s reference guide designed to help interpreters follow the correct standards, procedures, and best practices while delivering interpreting services. It serves as a quick and reliable resource for daily operations.

Interpreters can use the IPG to review call handling steps, interpreting protocols, client requirements, and professional guidelines. It is recommended to check the IPG regularly, especially when handling new accounts or updates in procedures.

The IPG ensures consistency, accuracy, and professionalism in every interpreting session. It helps interpreters avoid errors, follow proper compliance rules, and maintain high-quality service that meets both client and company standards.

CIT, or Call Issues Tracker, is Telesyntrix Services’ tool for reporting, monitoring, and resolving operational concerns. It helps staff document issues properly and ensures that concerns are tracked until they are fully addressed.

To use CIT, submit the issue with complete details such as the date, concern type, affected account or platform, and a clear description of what happened. You may also include screenshots or supporting information to help the team resolve it faster.

CIT helps ensure transparency and accountability in issue handling. It improves response time, prevents repeated problems, and allows the operations team to prioritize and resolve concerns efficiently.

HR.MY is the official HR platform used by Telesyntrix Services (TSS) to manage employee records, HR requests, and important staff-related updates. It serves as a centralized system for HR processes and documentation.

Staff can log in to HR.MY using their assigned TSS credentials to access personal information, submit HR-related requests, and view company announcements or updates. Always ensure your details are accurate and updated when needed.

HR.MY helps organize and secure employee information while making HR processes faster and more efficient. It supports smooth coordination between employees and the HR team, ensuring requests and records are properly managed.

The Helpdesk is Telesyntrix Services’ official support channel for reporting technical issues, system concerns, and work-related assistance requests. It ensures that concerns are properly logged, tracked, and resolved by the assigned support team.

To submit a Helpdesk request, provide complete details such as the issue type, platform affected, date and time of the concern, and a clear description of what happened. If available, include screenshots or error messages to help the team resolve the issue faster.

Using the Helpdesk ensures your concern is documented and assigned correctly. It helps avoid missed requests, improves response time, and allows the team to track progress until the issue is fully resolved.